9ku Privacy Policy

1. Introduction and Scope of Policy

9ku (website: https://9ku.cam) is an online entertainment platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy explains what information we collect when you use the 9ku website, register an account, play games, or interact with us in any way — as well as how we use that information and what steps we take to ensure its security.

This policy applies to all services, products, and platforms of 9ku. By using our platform, you are considered to have consented to the terms of this privacy policy. If you object to any term in this policy, please refrain from using our platform.

2. What Information We Collect

We collect only the information necessary to provide our services. The categories of information collected are detailed below:

2.1 Personal Information Provided Directly by You

• Full name (in Bengali or English)
• Date of birth (for age verification — account registration is not permitted for those under 21)
• Email address
• Residential address
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket account numbers or bank account details)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Time spent on the platform and browsing activity
• Login and logout times and dates
• Gaming history and transaction records
• Data collected through cookies and similar technologies

2.3 Information Received from Third Parties

We may sometimes collect information from trusted third-party services for identity verification or fraud prevention. Information collected in this way is kept under strict security.

3. Purposes for Using Your Information

9ku uses your personal information for the following legitimate purposes:

• Account management: For registering, verifying, and maintaining your account.
• Service delivery: For providing gaming services, bonuses, cashback, and other benefits.
• Financial transactions: For processing deposits and withdrawals.
• Customer support: For resolving your inquiries and issues.
• Security assurance: For preventing fraud, money laundering, and other illegal activities.
• Responsible gaming: For identifying problematic gaming behaviour and providing necessary support.
• Legal compliance: For maintaining compliance with applicable laws and regulations.
• Service improvement: For improving platform functionality and user experience.

We do not use your information for marketing purposes without your consent. You may opt out of marketing communications at any time by contacting us.

4. Information Sharing and Third Parties

9ku does not sell any personal information to third parties. However, we may share information on a limited basis in the following circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, technical support, and security services. These organisations may process your information only in accordance with our instructions and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Under a court order, government directive, or applicable law, we may be required to disclose necessary information to authorities. In such cases, we will not provide any information beyond what the law requires.

4.3 Business Transfers

In the event of a business sale, merger, or acquisition, user information may be transferred. In such circumstances, we will notify you in advance and inform you of the new policy.

5. Data Protection and Security

To ensure the security of your personal information, 9ku has adopted industry-standard security measures:

• SSL encryption: All data transmission on our platform is protected by 256-bit SSL encryption.
• Firewall protection: Our servers are secured with advanced firewalls and intrusion detection systems.
• Access controls: Only authorised personnel may access personal information, and only when necessary.
• Regular audits: Our security measures are reviewed and updated on a regular basis.
• Two-step verification: Two-step verification is available for account protection.
• Data backup: Important data is regularly stored in secure backups.

However, no method of transmitting information over the internet or storing it digitally is completely 100% secure. We strive to ensure the highest level of protection, but should a data breach occur, we will act promptly and notify affected users.

6. Cookie Policy

9ku uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the platform — login sessions, security verification.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For analysing and improving platform usage.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

7. Data Retention and Deletion Policy

We retain your information only for as long as necessary. Information is retained and deleted according to the following policy:

• Information for active accounts is retained for the duration of the account.
• Even after an account is closed, information required for financial and legal compliance may be retained for a specified period.
• Transaction records are retained for an appropriate period in line with financial regulations.
• Information that must be retained due to legal obligations is deleted once those obligations have ended.

You may request deletion of your information; however, some information may be essential to retain due to legal or contractual obligations.

8. User Rights

As a user of our platform, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for marketing purposes.
• Data portability: The right to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team. We are committed to responding to your request within 30 business days.

9. Protection of Minors

9ku is an adult platform. Our services are intended solely for those aged 21 and above. We do not intentionally collect any personal information from minors.

We verify age at the time of account registration. If we receive information indicating that a minor is using our platform, we will immediately suspend that account and delete the collected information.

If you become aware that your child or any minor is using our platform, please contact us without delay.

10. International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that appropriate security measures are maintained and your privacy rights are protected.

Processing of information transferred to other countries is ensured to be carried out under applicable data protection laws and agreements in those countries.

11. Policy Changes and Updates

9ku reserves the right to amend this privacy policy from time to time. If significant changes are made to the policy, we will:

• Publish a notice on the platform.
• Notify registered email addresses of the changes.
• State the date of the update at the top of this page.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. We therefore ask that you read any policy change notices carefully.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We handle all data protection requests with the highest priority and aim to respond as quickly as possible.

Related Policies and Information

Visit the pages below to learn about other important policies and information on our platform:

• Terms and Conditions — The complete terms for using our services.
• Responsible Gaming — A guide to playing safely and responsibly.
• FAQ — Common questions and answers.
• About Us — Learn more about 9ku.